“I just wanted to follow up with you and let you know that I
appreciate your time and teaching in regards to our Microsoft
Project training courses a couple of weeks ago. I felt that it was probably
some of the best training that I ever had - very informative.”
Improvements Projects Manager
Generali USA Life Reassurance,
Kansas City, MO
With Project Server Support, Inc.
PSSI is a service firm in a specific technical
and business niche and over the years we have
found that the best people for you to talk to about
EPM services and solutions are the people who
have spent years doing the work. Our business
model does not include sales people, standard
sales techniques, or "door in the face" or
"pre-giving" strategies like envisioning
sessions or webinars.
So if you are reading this you have either found
us on the internet or one of our customers has
Please email or call us at anytime about
anything related to Microsoft's Enterprise
Project Management system, Microsoft Project, or
any of the products and services we offer
designed to better help you squeeze some value
out of these products.
We take a very collaborative approach to
engagements. We wait to hear from you. Feel free
to just kick the tires. No strings attached!
We Typically Work With People
A potential customer
contacts us with a Project Server or Microsoft
Project question, an issue or because they have
interests in one or more of our products and
The PSSI office
sets up a conference call with the most
appropriate consultant. Most of these initial
conference calls run 30 to 60 minutes.
Based on the issues or questions we may schedule
several of these conference calls.
We may even spend time doing a demo of Project
Server or Microsoft Project functionally and
workflow to a group of people.
At this point we may never talk again. Maybe the
question or issue was addressed or maybe there wasn't
enough synergy to continue. Anyone who contacts us
can be confident that PSSI will not begin to hound
them with sales calls.
If there is interest in the quote there is usually
some tweaking and back-and-forth emails and
For all of our installation and consulting services
we sign a PSA. We have ours, a potential customer
might have theirs and of course everyone has a legal
With the exception of just a couple of pretty
unusual circumstances we have never failed to get
past the PSA step.
Once we have a signed SOW and if required a PSA
we schedule the work to be performed and/or product
We invoice for services and/or product under
the terms of the SOW, but we follow standard
We close out work.