Our Support

• Telephone

• Email

• Fax

• Pager

• Remote Dial-In

Hours

Monday to Friday 9:00 AM EDT/EST to 5:00 PM EDT/EST. (Additional coverage time can be provided with a Support Program contract.)

Support Programs

The following Programs are available with an annual commitment:

Platinum
Maximum Hours per month: 40 hours
Maximum return call time: 1 hour
Additional options available for instant pager support
Additional options available for 24 hour support

Gold
Maximum Hours per month: 25 hours
Maximum return call time: 2 hours

Silver
Maximum Hours per month: 10 hours
Maximum return call time: 4 hours

Per Incident
If a client is not subscribed to a program, a per incident hourly charge will apply.
 

Download Support

For additional information about our EPM Total Support™ program, please contact us.