Our Support
• Telephone
• Email
• Fax
• Pager
• Remote Dial-In
Hours
Monday
to Friday 9:00 AM EDT/EST to 5:00 PM
EDT/EST. (Additional coverage time
can be provided with a Support
Program contract.)
Support Programs
The following Programs are
available with an annual commitment:
Platinum
Maximum Hours per month: 40
hours
Maximum return call time: 1 hour
Additional options available for
instant pager support
Additional options available for
24 hour support
Gold
Maximum Hours per month: 25
hours
Maximum return call time: 2
hours
Silver
Maximum Hours per month: 10
hours
Maximum return call time: 4
hours
Per Incident
If a client is not subscribed to
a program, a per incident hourly
charge will apply.
Download Support
For additional information about our EPM
Total Support™ program, please
contact us.