What do you do when you have a powerful project management tool, but can’t seem to get users to understand it, or to use it consistently? Training, right? Wait… not so fast. Why not give real-time performance support at the user’s fingertips right when they need it - saving training and travel time and money while providing usable information and instruction. 

Real Time Project Web Access Performance Support Tool

Project Server Support, Inc. (PSSI) is breaking new ground with a hybrid of training and “performance support” for Project Web Access (PWA) users called PWA RealTime: Performance Support for Project Web Access

Project Web Access is a powerful tool for project teams who use Microsoft Project Server. It allows teams and project managers to review and update task assignments, view project information, generate reports and integrate with Microsoft Outlook.  The biggest hurdles for some project teams to take advantage of PWA have simply been learning and compliance. Geographically diverse team members can’t get together for training on PWA, and even when they know the application, they don’t always log on and update their information on time or consistently.

PWA RealTime - Two Useful Tools

PWA RealTime is a cutting edge way to overcome both of these hurdles. It provides real-time training for users and ensures ongoing performance/compliance. The product consists of two distinct tools.

First, the product provides a just-in-time ramp-up and verification site for users to learn PWA. Learners can log on to a special web page and download simple, easy to use learner documentation on how to use Project Web Access. On the same page, they can view animated demonstrations that walk learners through the keystrokes and steps they need to follow to use the tool. The demos are simple and printable to provide learners ongoing support.

Once the learning is complete, users go through a self-verification on the tool, and can even provide feedback on what other support they might need to use the tool. Responses are captured in a database and project or system owners can loop back to users to follow up and provide additional help if needed.

Next, PWA RealTime provides a way for PMO administrators to track whether project team members are entering data and updating information on time. When team members are off schedule, they can be sent real time reminders to users.  

Customizable, Practical Alternative

For companies who want to harness the power of Project Server and Project Web Access, this next generation of training and performance support tools can provide a jump start and the ongoing support needed to get all users aligned and information flowing. The product can be customized to any organization using Project Server.

For additional information, please contact us.